Rules where rules are enough

Business process automation without unnecessary complexity.

Process automation lets software run repeatable steps under control. Prefer fixed rules and ordinary integrations when they suffice. Treat AI as a capability inside a bounded workflow only when language or variable input makes it useful.

What can be automated responsibly?

Repeatable intake, checks, routing, notifications, document handling and status updates can fit when rules, exceptions, ownership and recovery are clear.

Worth investigating when

  • the work repeats and largely follows the same steps
  • retyping, waiting or hand-offs cause measurable delay or errors
  • a process owner can explain rules and exceptions
  • a baseline for duration, actions or error moments exists

Improve the process first when

  • the process keeps changing or has no owner
  • the task is rare and a clear work instruction is enough
  • maintained standard software already covers the core
  • risky exceptions cannot be recognised and handled safely

Relevant offer at a glance

Solution Sprint

Paid scope work

€1,250 excl. VAT

An organisation with a non-standard process or product problem that first needs to investigate users, dependencies, risks and scope.

Independent project work that clarifies the problem, users, dependencies, risks and scope before an implementation price is provided.

  • A 60–90-minute problem and process workshop
  • Current-state workflow map
  • User and stakeholder definition

Implementation not included

Annual plans for digital work

Part of a wider annual plan?

When software, automation and integrations add up to a year of work, COMPANY (from €5,000/year excl. VAT) can combine implementation and ongoing work. The proposal selects what is needed.

COMPANY

Build around how your company works.

From €5,000/year excl. VAT

A scoped technology plan for your website, specialist content and SEO, internal software, automation, mobile applications, AI and connected hardware.

The proposal selects the building blocks; not every capability is in the starting price.

  • A written proposal that selects the building blocks your company needs
  • Defined implementation for the plan year
  • Defined ongoing work: operation, maintenance and agreed improvements

COMPANY is not discovery only: the plan covers implementation and ongoing work. The Solution Session and Solution Sprint stay separate and optional.

Just this module?

That works. Request this module on its own, without an annual plan. A paid Solution Session or Sprint is optional.

Request this module on its own: Workflow automationCompare the plans

Keep document approval separate from transfer

A document may be readable while its supplier, amount or approval is still uncertain. Define who resolves that uncertainty and what a complete accepted record contains before transferring it to another system. The document-processing guide provides a bounded way to test this workflow.

What outcome are you asking software to own?

Define the start state, end state and work that stays out of scope. Prefer one bounded process over “automate the company”. Time savings are measured against your baseline — not promised as a marketing claim.

AI inside automation

A fixed rule can reject a request without a customer reference. AI may instead summarize free text or draft a reply from approved sources. Suggesting an action does not authorize it: define allowed actions, reviewer responsibility and when missing evidence requires a human handover.

Follow one request from input to handover

For example, an administrator checks the required details before sending a request to planning. Missing information should go back to a named person, with a visible pending state. The fictional quotation demo makes validation and approval inspectable; it sends no real quotation or CRM action.

Choose a channel after defining the responsibility

A Telegram bot can collect a request or notify its owner when the team uses that channel. It still needs access rules and a response when no one picks up the task. A bot channel is not a substitute for the underlying process.

Questions about business process automation

Do you automate with AI by default?

No. Rules and ordinary integrations come first. AI is optional inside a bounded workflow when it clearly helps.

How do we start?

Describe who does the work, where it stalls, how often it runs, which exceptions and systems are involved, and which improvement you want to measure. A Solution Sprint can map that before build.